# Simplia > All-in-one e-commerce operations platform: e-shop, ERP, WMS, CRM, expedition, POS, newsletters, and accounting bridge — built on a single data model. Czech company, website in Czech. ## Product Overview Simplia is an e-commerce operations system (provozní systém pro e-commerce) that unifies e-shop, ERP, warehouse management (WMS), CRM, expedition, POS, newsletters, and accounting bridge into a single platform with one data model. The core principle: configured order states trigger follow-up actions across warehouse, shipping, customer communication and reporting. Internal modules share data; external services still use integrations. ### Key metrics - 150+ client companies running 400+ active e-shops - 7B+ CZK annual turnover processed - 1M+ orders/month processed - The Simplia brand has operated since 2009 - Notable clients: Gentleman Store, Klenota, Naboso, Beviro, Equiservis ## Architecture Orders, stock and communication share data inside Simplia. An order journey includes payment matching, reservation, warehouse preparation, human picking and packing, carrier documents and follow-up communication. Staff resolve exceptions through the order workspace and filters. Banks, carriers, accounting systems and external sales channels still connect through interfaces. ## Pricing Tariffs are selected by features. Order volumes are illustrative, not pricing limits. Personal training is included in AI and NA MÍRU; it is arranged separately for START and AUTO. Implementation is scoped and priced separately. AI access depends on the tariff; usage is charged separately. Newsletter is a paid add-on from 190 Kč/month. 4 tiers, flat monthly fee, no revenue percentage: ### Simplia START — 9 900 Kč/month - Target: E-shops needing a connected storefront, orders and warehouse - Replaces: e-shop + ERP + warehouse - Includes: Unlimited products, unlimited admins, integrated customer communication, 30+ carriers (API, labels, shipments), accounting documents, advanced warehouse management, inventories, analytics (60+ reports), responsive templates, 1 domain ### Simplia AUTO — 14 900 Kč/month - Target: Operations needing automatic order rules and expanded customer-service workflows - Replaces: e-shop + ERP + warehouse + CRM + expedition - Everything from START plus: Automatic categories, language e-shops, automatic order rules and routing, returns & warranty claims, expanded expedition, operator module (emails, calls), loyalty program, custom e-shop design capability (design and development priced within implementation), 2 domains ### Simplia AI — 24 900 Kč/month - Target: Multishop, AI capabilities and advanced B2B needs - Replaces: e-shop + ERP + warehouse + CRM + expedition + marketing - Everything from AUTO plus: Advanced pricing & B2B, multishop, AI smart recommendations, AI images and videos, AI product translations, AI emails & phone, AI stocking, automatic inventory organization, 3 domains, full frontend code access (TPL/CSS/JS + Git), fulfillment integration, REST API access ### Simplia NA MÍRU — Individual pricing - Target: Enterprise, high volumes, specific processes - Everything from AI plus: Account manager, phone support, custom integrations (Pohoda, Money S5, Helios), dedicated team, custom processes ## Key Differentiators - **No revenue percentage**: Flat monthly fee regardless of sales volume - **Shared data**: Internal modules work with common orders, stock and customer records - **State-driven automation**: Order states trigger processes automatically across departments - **Internal logistics**: Warehouse and orders work as one process, not two separate systems - **AI operators**: AI handles routine operations — order processing, content creation, customer communication, stocking ## Automation and labour estimates Configured rules perform state changes and follow-up actions. AI can prepare replies, call summaries and document data; configured AI order rules can also change priority, add shipping notes or move an order to waiting. Human review applies to the relevant workflow, not every AI action. Warehouse staff still pick, pack and check deliveries. The labour calculator uses monthly orders, products actually edited that month, incoming-document line counts, and an editable hourly labour cost. Reference hours are illustrative assumptions, not measured customer outcomes. Annual time value is not guaranteed net savings: tariff, AI usage and implementation costs must also be considered. ## Target Customers ### Who Simplia IS for: 1. **Growing e-shops**: Daily order handling and customer communication require too much repeated manual work 2. **Multi-warehouse/multi-channel**: Data inconsistency across channels, warehouse coordination chaos 3. **B2B alongside B2C**: Dealer pricing, invoice payments, hidden assortment — without a separate B2B portal 4. **Enterprise**: Custom workflows, dedicated support, ERP integration needs ### When a simpler solution may be enough: - Shops needing only a simple storefront without connected operational processes - Businesses for which the required implementation and ongoing service scope is not justified ## Migration Process 4-phase guided transition: 1. **Process audit** (1–2 weeks): Map current data flows, identify automation opportunities, design target processes 2. **Data prep & configuration** (2–6 weeks): Import catalog/customers/data, configure order states and automations, set up warehouse positions 3. **Parallel operation & pilot** (1–3 weeks): Control run on selected segment, fine-tune exceptions, prepare team 4. **Launch & stabilization** (first 4 weeks): Planned launch after data and process checks, followed by daily KPI monitoring and iterative adjustments ## Implementation 6 project phases, 150+ successful deployments. Typical duration 8–12 weeks (data migration itself 2–4 weeks; projects with custom design 3–6 months). The old system runs until launch day — the switch happens in one day, with no website downtime and no pause in operations. Scope and price are agreed per project. A quick start around one month uses a ready-made template and limited import; it is not the full operational migration scope. Extensive custom projects may exceed six months. Training is included in AI and NA MÍRU, arranged separately for START and AUTO. ## Contact - Website: https://www.simplia.cz - Contact page: https://www.simplia.cz/kontakt/ - Operational analysis (introductory call free; detailed analysis separately priced): https://www.simplia.cz/provozni-audit/ ## Pages - [Multishop](https://www.simplia.cz/multishop/): Multiple domains with a shared catalog, orders, warehouse and packing. Categories, content and customer accounts can be shared by all domains, selected groups, or kept separate; each content type has its own grouping. Selling abroad: per-domain currency and price list (separate or converted by exchange rate), AI product and review translations, OSS VAT. Included in the AI tier (24 900 CZK/month, 3 domains). - [Homepage](https://www.simplia.cz/): Product overview and value proposition - [Connected operation](https://www.simplia.cz/provoz/): Interactive map of the whole operation with illustrated journeys (order, return, goods receipt, transfer between stores, store sale, click & collect) and an explanation of each part; example data and shortened time, not live metrics - [How it works](https://www.simplia.cz/jak-to-funguje/): A concrete order journey, human work, exceptions and product screenshots - [Features](https://www.simplia.cz/funkce/): Connected capabilities for storefronts, orders, stock receiving, warehouses, stores, returns, customer care, AI and reporting - [Automation & AI](https://www.simplia.cz/automatizace/): Rules, AI outputs, human review and an illustrative payment workflow - [Pricing](https://www.simplia.cz/cenik/): 4 pricing tiers with detailed feature comparison matrix - [For whom](https://www.simplia.cz/pro-koho/): Target personas, use cases, and anti-personas - [References](https://www.simplia.cz/reference/): Client examples, storefronts and press articles - [Migration](https://www.simplia.cz/migrace/): Migration while the existing shop keeps trading; transfer of catalog, customers, orders, stock and historical data details - [Implementation](https://www.simplia.cz/projekt/): 6 project phases from analysis to production - [Enterprise](https://www.simplia.cz/individual/): Custom enterprise solutions - [Operational audit](https://www.simplia.cz/provozni-audit/): Free introductory call; detailed process analysis priced separately — 30-minute introductory call - [Operational upgrade](https://www.simplia.cz/operacni-upgrade/): Upgrade path from fragmented tools to all-in-one - [Privacy policy — ad platform connections](https://www.simplia.cz/ochrana-udaju-reklamni-systemy/): How Google Ads and other ad-account connections handle data - [Contact](https://www.simplia.cz/kontakt/): Consultation enquiry; a call time is arranged after contact form Sales journey: Simplia is introduced through a consultative project discussion. Visitors do not need to choose a tariff before contacting the company. The free 30-minute introductory call reviews requirements and identifies any further checks needed before a proposal; detailed analysis and implementation are separately scoped.